HOSPITAL POLICIES


Hours of Operation:

College Road Animal Hospital

Monday – Friday 7:30am – 6:00pm
Saturday 7:30am – 4:00pm
Sunday 10:00am – 4:00pm

Carolina Beach Animal Hospital

Monday – Friday 7:30am – 6:00pm
Saturday 7:30am – 4:00pm

Urgent Care
(College Road location only)

Monday – Friday 6:00pm – 11:00pm


Appointments

College Road and Carolina Beach Animal Hospitals continue to experience a high demand for appointments with our Veterinarians. In order to provide the best care for our patients, while still meeting the demand for appointments, it is required that clients up hold their appointment and arrive on time. Failed appointments take away the opportunity for another pet owner or sick patient to receive medical care, therefore we require 24 hour notice of cancellation. Failure to provide 24 hour notice will result in a failed appointment fee of $25.

Between both locations, we are open a total of 150 hours per week, and will make every effort to meet the needs of our valued patients. Our schedule can book up quickly so we encourage clients to call in advance to schedule an appointment. We reserve several appointment slots in order to accommodate patients requiring same day medical care. Our office does not schedule appointments in these reserved spots until the day begins. If your pet becomes ill suddenly, please contact our office as soon as possible, as these reserved appointment slots fill up quickly. The veterinarians at College Road and Carolina Beach Animal Hospitals will make every effort to see your pet when they are ill or in need of medical treatment. In the event that our schedule is booked our doctors will allow work-ins when necessary. There is a $25 work-in fee applied, in addition to any examination fees.

PLEASE NOTE: Any appointment arriving more than 5-10 minutes late may need to reschedule and/or be worked in at a later time, which will result in either a failed appointment fee or work-in fee of $25.

Prescriptions

Due to dispensing laws regulated by the Federal Drug Administration (FDA), any prescription medication that has left our office, CANNOT BE RETURNED, regardless of whether it has been opened or not. Our pharmacy is subject to the same dispensing laws as human pharmacies. Please keep in mind, all heartworm/flea/tick prevention sold at our practice is still considered a prescription medication, and falls under the same regulations as any other prescription dispensed.

In accordance with the Federal Drug Administration (FDA) we are also NOT permitted to split pills for our clients. Any prescription medication that requires the splitting of a pill MUST be done by the client. If you need to purchase a pill cutter they are available for sale in our retail area, or at any local human pharmacy.

Prescription Refill Requests

Many of our patients require the use of medications on a long term basis. College Road and Carolina Beach Animal Hospitals both have a fully stocked pharmacy available to refill and dispense medications.

In order to request a refill for your pet’s medication we ask that you please call or email our office 24 hours in advance. Within 24 hours of your request, our office will notify you as to when your prescription will be ready for pick up, or to inform you that additional examination and/or diagnostics are needed in order for the prescribing doctor to authorize the refill.

Please be aware, if 24 hour notice is not provided for your refill request we may be unable to refill the prescription immediately, which may require you to return to pick up your pet's refill at a later time.

PLEASE NOTE: In order to abide by all state veterinary practice laws and ethical guidelines, we require that your pet be examined at least once per year in order to dispense prescription medication. Certain medications have the potential to change body functioning when used long term. Blood work to monitor these changes may be recommended prior to the veterinarian authorizing a refill. Recurring issues require re-evaluation by a doctor prior to refill authorization in order for the doctor to discuss why a health issue may be recurring, and what can be done to treat the underlying causes to prevent these symptoms all together.